# BalmEHR — Nigeria's National Electronic Health Records Platform

> BalmEHR is Nigeria's most comprehensive and affordable Healthcare Operating System (Healthcare OS). It connects hospitals, clinics, pharmacies, laboratories, radiology centers, HMOs, insurance providers, and patients across all 36 states and FCT on a single unified digital health platform.

## Overview

BalmEHR is a cloud-based, AI-powered Electronic Health Records (EHR) platform purpose-built for the Nigerian healthcare ecosystem. It is completely free for all healthcare facilities. Patients pay a tiered Digital Healthcare Infrastructure Fee (DHIF) of ₦500–₦1,000 per visit based on facility tier. High-volume facilities (33+ visits/day) receive a zero-cost turnkey technology bundle including Starlink internet, a computer, a tablet PC, and solar power.

## Key Facts

- **Founded**: 2026
- **Headquarters**: No 6, King David Avenue, GRA Otukpo, Benue State, Nigeria
- **Website**: https://balmehr.com
- **Pricing**: Free for facilities. ₦500–₦1,000 per patient visit (Digital Healthcare Infrastructure Fee)
- **Coverage**: All 36 Nigerian states + FCT
- **Compliance**: NDPA (Nigeria Data Protection Act), NHIA, HL7 FHIR R4, NDHA
- **AI Engine**: BalmAI — 32+ clinical AI modules powered by Gemini and GPT

## Platform Portals (12 Role-Based Portals)

1. **Patient Portal** — Health records, appointments, wallet, medications, wearable integration, video visits, medication adherence tracking
2. **Doctor Portal** — Clinical notes, prescriptions, lab/radiology orders, AI clinical decision support, discharge summaries, referrals
3. **Nurse Portal** — Vitals recording, medication administration, patient monitoring, task management, shift reports
4. **Frontdesk Portal** — Patient registration, check-in, queue management, billing, appointment scheduling
5. **Pharmacy Portal** — Prescription dispensing, drug inventory, Drug Bank, drug interaction checker, retail store, clinical interventions
6. **Laboratory Portal** — Lab orders, LIMS integration, result entry, Drug Bank reference, quality control
7. **Radiology Portal** — Radiology orders, PACS integration, image viewing, report generation
8. **Hospital Admin Portal** — Staff management, HR, billing, procurement, bed management, analytics, earnings dashboard
9. **HMO Portal** — Enrollee management, pre-authorization, claims processing, health plans
10. **Insurance Portal** — Policy management, eligibility verification, claims, analytics
11. **National/FMOH Portal** — Population health analytics, disease surveillance, facility oversight
12. **Super Admin Portal** — Platform configuration, facility approvals, revenue, compliance monitoring

## Clinical AI Modules (BalmAI — 32+ Modules)

- AI Clinical Documentation (auto-generate SOAP notes)
- AI Patient Triage (emergency severity scoring)
- AI Drug Interaction Checker (46+ drug pairs)
- AI Differential Diagnosis Generator
- AI Treatment Protocol Suggestions
- AI Lab Result Interpretation
- AI Radiology Report Generation
- AI Paediatric Dose Calculator
- AI Sepsis Screening
- AI Patient Education Material Generator
- AI Radiology Image Analysis
- AI Tropical Disease Assessment
- AI Maternal Health Assessment
- AI Child Growth Assessment
- AI Outbreak Prediction
- AI Mental Health Screening
- AI NCD (Non-Communicable Disease) Management
- AI Community Health Worker Decision Support
- AI Antibiotic Stewardship
- AI Surgical Safety Checklist
- AI Drug Information Lookup
- AI Emergency Assessment
- AI Clinical Translation (multilingual)
- AI Transfusion Advisor
- AI Nutrition Therapy
- AI FHIR Data Transformation
- AI Clinical Audit
- AI Traditional Medicine Interaction Checker
- AI Claims Processing
- AI Coding & Billing
- AI Public Health Analytics
- AI Appointment Scheduling Assistant

## Integrations

- **Payment Gateways**: Paystack, Flutterwave, MoniePoint
- **Identity Verification**: Prembly (CAC, NIN, BVN)
- **SMS/Communication**: Termii (SMS + WhatsApp)
- **Email**: Resend
- **Health Insurance**: NHIA (National Health Insurance Authority)
- **Interoperability**: HL7 FHIR R4, HL7 v2 (LIMS/PACS)
- **Wearables**: Google Fit, Apple Health, Fitbit (OAuth)
- **Internet**: Starlink (turnkey bundle)
- **Analytics**: Umami (privacy-first)

## Turnkey Technology Bundle (Free for High-Volume Facilities)

Facilities with 33+ daily visits (1,000+ monthly) receive at no cost:
1. Starlink satellite internet connection
2. 1 desktop computer
3. 1 medical-grade tablet PC
4. Solar power system (for uninterrupted operation)

## Scheduled Automation (17+ Automated Tasks)

- Appointment reminders (SMS + WhatsApp, 24h before)
- Waitlist auto-promotion
- No-show flagging with patient SMS
- Prescription expiry reminders
- Follow-up care reminders
- Pharmacy stock alerts with auto-PO generation
- Drug expiry disposal notifications
- Facility daily operations summary
- Critical vitals alerts to doctors
- Lab/radiology result notifications to ordering doctors
- Department capacity alerts
- Wallet low-balance alerts
- Mental health follow-up reminders
- Volume validation (nightly)
- Onboarding drip campaigns
- Waiver expiry reminders
- Video consultation reminders

## Security & Compliance

- JWT authentication with session timeout
- Two-factor authentication (SMS OTP)
- IP whitelisting and blocking
- Rate limiting (global + per-endpoint)
- Login audit trail
- NDPA (Nigeria Data Protection Act) compliance
- Data sovereignty (all data stored in Nigeria)
- Role-based access control (RBAC)
- Audit logging for all sensitive operations
- Record sharing with consent management

## Contact

- **Website**: https://balmehr.com
- **Email**: hello@balmehr.com
- **Twitter/X**: @BalmEHR
- **Address**: No 6, King David Avenue, GRA Otukpo, Benue State, Nigeria

## Documentation Links

- Pricing: https://balmehr.com/pricing
- Privacy Policy: https://balmehr.com/privacy-policy
- Terms of Service: https://balmehr.com/terms
- NDPA Compliance: https://balmehr.com/ndpr
- Interoperability: https://balmehr.com/interoperability
- Provider Discovery: https://balmehr.com/provider-discovery
- Facility Registration: https://balmehr.com/register-facility
- Hardware Agreement: https://balmehr.com/hardware-agreement